Refund & Cancellation Policy

Last updated: July 2026

This policy explains how Myaokay® Tutelage handles deposits, cancellations, and refund requests for training programmes delivered online or otherwise arranged with us. Binding enrolment terms are confirmed in writing before you pay.

Deposits and registration fees

Where a deposit or registration fee is required to reserve a seat or open learner access, that amount is stated during counselling. Deposits are generally non-refundable once learning materials, LMS credentials, or awarding-body registration steps have begun, unless a written cooling-off exception applies.

Cooling-off period

If you cancel in writing within the cooling-off window stated on your enrolment confirmation-and before course access or formal registration with an awarding body has started-we will review a refund of unused tuition (less any non-recoverable third-party charges already incurred). The cooling-off window, if offered, is confirmed per programme.

After the course has started

Once live sessions, trainer support, or assessed work has begun, tuition is typically non-refundable. Transfers to a later intake or an alternative Myaokay® programme may be considered at our discretion and may involve an administrative fee.

Exam, attestation and body fees

Fees paid to or reserved for external exam bodies, awarding organisations, certificate attestation, or courier services are non-refundable once submitted or committed on your behalf. Published course fees are exclusive of such charges unless stated otherwise.

How to request a review

Email info@myaokay.com or use our contact page with your full name, course, payment reference, and reason. We aim to respond within a reasonable period. See also our Terms & Conditions.